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First jobs in customer service

First jobs in customer service

Inspired by the Hotel CEOs installation of Reuters’ “First Job” series recently shared by Skift, Cachet Hospitality Group asked some of its executives to recount their memorable customer service experiences. 

Hospitality in the Trump Era

Hospitality in the Trump Era

5 Contrarian Implications for

Global Hospitality in the Trump ERA

The Chinese use two brush strokes to write the word 'crisis.' One brush stroke stands for danger; the other for opportunity. In a crisis, be aware of the danger - but recognize the opportunity.

John F. KennedySpeech in Indianapolis, April 12, 1959 

Trump Impact

Trump Impact

These are fascinating times as the incoming U.S. President has made his wealth not just as a mixed use real estate developer but as a key player in branding international hotels and as a reality television personality.

Marriott’s Asian born CEO Arne Sorensen recently wrote a pointed letter to President-elect Trump underscoring how his policies may impact the hospitality industry, addressing issues of labor and immigration, infrastructure spending and tax relief.

CEO Perspectives

CEO Perspectives

"What Hospitality Business Are you REALLY in?" ~ Alexander Mirza

When I joined Starwood in 2000 and Hilton Hotels Corporation in 2005, both companies generated about 40% of their EBITDA from a relatively small number of owned and leased properties. In Hilton’s case, the top 10 owned Hiltons accounted for roughly 30% of the company’s $2.5B EBITDA. 

In Starwood’s case, it was a real estate company that grew out of a paired share REIT and acquired brands such as Sheraton and Westin.  “Riding the cycle” was key pillar of Starwood’s strategy.

The Future of Online Travel

It's clear that the future of online travel will be shaped by Chinese and other Asian consumers as well as millennials. As an Asian based hospitality company, CACHET has spent years analyzing Chinese leisure, business and group travelers.